AI job risk in Office & Administrative Support

All 50 occupations in this field, ranked by measured AI applicability. The field's median occupation sits in the elevated exposure band. Every row links to a full task-level breakdown with a personalization quiz and action plan.

High: 22Elevated: 21Moderate: 4Low: 2Minimal: 1

50occupations measured in this field

0.408most exposed: Customer Service Representatives

0.060most resilient: Postal Service Mail Sorters, Processors, and Processing Machine Operators

#	Occupation	Band	Score	Percentile (all 785)
1	Customer Service Representatives	High	0.408	99
2	Proofreaders and Copy Markers	High	0.369	98
3	Brokerage Clerks	High	0.350	97
4	Public Safety Telecommunicators	High	0.346	97
5	Telephone Operators	High	0.342	96
6	Reservation and Transportation Ticket Agents and Travel Clerks	High	0.331	95
7	Order Clerks	High	0.321	92
8	Statistical Assistants	High	0.318	92
9	Data Entry Keyers	High	0.315	91
10	Desktop Publishers	High	0.311	90
11	Insurance Claims and Policy Processing Clerks	High	0.307	89
12	New Accounts Clerks	High	0.306	89
13	Switchboard Operators, Including Answering Service	High	0.298	88
14	Correspondence Clerks	High	0.285	86
15	Eligibility Interviewers, Government Programs	High	0.283	86
16	Loan Interviewers and Clerks	High	0.283	85
17	Word Processors and Typists	High	0.265	84
18	Executive Secretaries and Executive Administrative Assistants	High	0.261	83
19	Production, Planning, and Expediting Clerks	High	0.258	82
20	Procurement Clerks	High	0.257	82
21	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	High	0.257	82
22	File Clerks	High	0.251	80
23	Tellers	Elevated	0.250	80
24	Court, Municipal, and License Clerks	Elevated	0.248	79
25	First-Line Supervisors of Office and Administrative Support Workers	Elevated	0.246	79
26	Bookkeeping, Accounting, and Auditing Clerks	Elevated	0.244	78
27	Office Clerks, General	Elevated	0.242	78
28	Receptionists and Information Clerks	Elevated	0.241	78
29	Hotel, Motel, and Resort Desk Clerks	Elevated	0.236	77
30	Bill and Account Collectors	Elevated	0.233	76
31	Interviewers, Except Eligibility and Loan	Elevated	0.232	76
32	Dispatchers, Except Police, Fire, and Ambulance	Elevated	0.232	76
33	Meter Readers, Utilities	Elevated	0.230	76
34	Billing and Posting Clerks	Elevated	0.223	74
35	Postal Service Clerks	Elevated	0.219	73
36	Payroll and Timekeeping Clerks	Elevated	0.218	73
37	Gambling Cage Workers	Elevated	0.218	73
38	Human Resources Assistants, Except Payroll and Timekeeping	Elevated	0.217	73
39	Cargo and Freight Agents	Elevated	0.210	72
40	Legal Secretaries and Administrative Assistants	Elevated	0.207	71
41	Credit Authorizers, Checkers, and Clerks	Elevated	0.185	65
42	Shipping, Receiving, and Inventory Clerks	Elevated	0.184	65
43	Medical Secretaries and Administrative Assistants	Elevated	0.182	64
44	Office Machine Operators, Except Computer	Moderate	0.162	56
45	Library Assistants, Clerical	Moderate	0.150	53
46	Couriers and Messengers	Moderate	0.125	44
47	Postal Service Mail Carriers	Moderate	0.123	42
48	Weighers, Measurers, Checkers, and Samplers, Recordkeeping	Low	0.089	30
49	Mail Clerks and Mail Machine Operators, Except Postal Service	Low	0.083	27
50	Postal Service Mail Sorters, Processors, and Processing Machine Operators	Minimal	0.060	16

Score = AI applicability (Microsoft Research, CC BY 4.0). Percentile = rank among all 785 occupations. How to read these numbers honestly